International Voice / Blended Process

We are seeking enthusiastic professionals for the International Voice / Blended Process . Join our dynamic and fast-paced international BPO team where you will handle customer calls and chats, resolve queries with empathy, and contribute to excellent customer satisfaction. This role offers excellent growth opportunities and a competitive salary package, suitable for both freshers and experienced candidates.

Roles and Responsibilities :

• Handle inbound and outbound customer calls and chats as per process requirements.
• Resolve customer queries with empathy and professionalism .
• Meet defined quality and performance targets (e.g., AHT, CSAT, FCR).
• Maintain accurate records of all customer interactions.
• Ensure strict adherence to process compliance and guidelines .

Skills Required :

QUALIFICATION :

Skills Required

Inbound Calling, Outbound Calls, Communication Skills, Problem-solving, Ms Office, Customer Interaction