Deputy Manager – Quality (Underwriting)

Job Summary :

We are seeking a highly skilled and detail-oriented Deputy Manager – Quality with strong experience in mortgage or loan underwriting processes. The role is responsible for driving quality assurance, process compliance, and continuous improvement initiatives to enhance performance across underwriting operations.

Key Responsibilities :

• Lead the quality assurance function for the underwriting team and ensure adherence to internal and client-defined quality standards.
• Conduct in-depth audits of underwriting files, assessing accuracy, compliance, and risk mitigation.
• Perform root cause analysis of quality defects and drive corrective / preventive action plans.
• Develop and implement quality review frameworks, SOPs, and audit tools specific to underwriting.
• Analyze trends in quality metrics and provide strategic inputs to improve processes and training needs.
• Collaborate with operations, training, and compliance teams to identify performance gaps and design interventions.
• Mentor and coach quality analysts to ensure consistent application of guidelines and audit accuracy.
• Prepare and present quality dashboards, RCA reports, and governance decks for internal and client review.
• Support process improvement and Six Sigma / Lean initiatives to reduce errors and increase efficiency.
• Ensure all underwriting quality audits are documented, tracked, and reported as per timelines.

Required Skills & Competencies :

Qualifications :