Deputy General Manager - Customer Satisfaction & Quality

Position : Deputy General Manager - Customer Satisfaction & Quality

Job Code : 009DTG

The primary responsibility of this role is to lead the Quality & Customer Satisfaction of Schneider Electric worldwide Single-phase Uninterrupted Power Supply (UPS) products.

Mission : Project Quality Leader

• Experience in New Product development processes and hands-on knowledge on New product introduction (NPI) lifecycle.
• Ensuring that the 'Voice of the Customer' is well collected, analyzed, ranked and taken into account across the project lifecycle.
• Set the Project Quality Goals, based on the project requirements.
• Translate the quality objectives listed in the requirements into quality commitments to be met in the project & validate consistency of project quality plans.
• Tracking and reporting of Project Quality goals & metrics, highlight the risks or gaps to the project to the stakeholders.
• Facilitate Project Quality reviews with support from Project manager.
• Co-pilot the project with Project Manager for project success, with right product quality and customer satisfaction.
• Follow the progress of Quality Plan with the respective functions.
• Challenge the functions on the Quality of their decision files.
• Ensure Quality checks are in place (in terms of documentation, Design and test Methodology).
• Ensure the Change Control Board is effectively managed and the outcome is effectively communicated to the Key stakeholders.
• Ensure that the DFMEA points identified during the early phase of the project are deployed in Product and in technical publication.
• Perform Project Requirements Management, Feasibility Study and Functional Testing.
• Formulate a GO / No-GO opinion based on the Quality risks at each Project step.
• Conduct Peer reviews on deliverables of each project stage gate.
• Ensures that the Offer quality is built-in to reach the satisfaction of the future customers.
• Review of the Verification & Validation test plan for projects.
• Drive Offer Safety requirements on projects & ensure compliance.
• Strong experience / skills in Design for Reliability, 8D Problem solving, APQP, Ishikawa, FMEA, FTA.
• Working knowledge in Six Sigma tools & methodology (DFSS / DMAIC).
• Perform QMS compliance audits & ISO 9001 internal audits on projects and report the findings to the leadership.
• Lead Continuous Quality improvement initiatives.

Other Requirements :

This quality leader position will report to the Director CS&Q India T&E Line of Business.

Qualifications

Primary Location : IN-Karnataka-Bangalore

Schedule : Full-time

Unposting Date : Jun 30, 2025, 9 : 29 : 00 PM