Vice President of Store Operations

Who are we? What do we do?

Over the past decade, technology has changed how tier 2+ india is consuming services - both online and offline. Imagine being in a tier 2+ city in India, sitting at the dining table of a home and discussing the monthly grocery and budget with the family. What comes to our mind first when we think of getting our monthly groceries? Our trusted neighborhood kirana store aka apne mohalle ke kirana wale bhaiyya, right?

ApnaMart started with a vision to offer an unparalleled shopping experience to tier 2+ India. A very modern shopping experience where they can choose quality products from varied assortments, add them to a shopping basket, check out at the front counter, pay cash / digitally and also have the option to do the same thing online from the comfort of their homes through our mobile App! We are building a scalable, asset-light chain of neighborhood super marts. We focus on bringing competitive pricing, varied assortment, and consistent customer experience coupled with the trust and personal connection of a neighborhood kirana.

We’ve come a long way from our first store to 100+ stores and 8 lac+ monthly customers. It has been an overwhelming journey! And now, we are considering scaling up at an even more incredible pace. The target is 1000+ stores in the next year. Fingers crossed!

In short, at Apna Mart, we are redefining the grocery experience for tier 2+ cities in India. You can check our website https : / / apnamart.in / for more details.

Job Description

About the Role

The VP of Operations will architect and scale Apna Mart’s entire operations function—from store setup to 15‑minute delivery execution—ensuring seamless delivery, franchise performance, cost controls, and operational governance as we expand aggressively.

Key Responsibilities

• Lead rollout of new franchise stores, warehouses, micro‑fulfillment centers across target cities
• Develop standard playbooks for onboarding, training & auditing franchisees
• Ensure readiness to support expansion to 1,000+ stores within 12 months
• Design and manage fulfillment network for 15‑minute delivery promise
• Optimize inventory holdings to minimize stock outs and waste
• Streamline order‑to‑delivery workflows, including last‑mile logistics
• Define KPIs (order fill rate, delivery time, shrinkage, costs) and build BI dashboards
• Identify process gaps, lead Lean / Six Sigma initiatives for efficiency gains
• Continuously iterate to reduce operational costs and maintain service quality
• Collaborate with Supply Chain, Category, Tech, and Logistics to align operations with growth & inventory strategies.
• Forge and manage partnerships with suppliers, delivery providers, and local vendors.
• Own budgeting, forecasting, P&L for operations segment
• Ensure compliance with all health, safety, labor regulations
• Implement cost discipline and operational audits
• Present weekly / monthly performance reports to C‑level and investors
• Actively participate in strategic planning, expansion roadmap, and fundraising prep

Qualifications & Experience