Customer Success Manager

We are seeking an experienced and dynamic Customer Success Manager to join our team. In this role, you will play a critical part in driving customer satisfaction, retention, and growth by ensuring our clients achieve their desired outcomes. As a key link between our customers and our organization, you will lead initiatives to enhance the customer experience, nurture long-term relationships, and maximize the value of our offerings.

Key Responsibilities :

• Develop and maintain strong relationships with customers to ensure satisfaction and retention.
• Serve as the primary point of contact post-sale, ensuring seamless onboarding and implementation.
• Actively engage with customers to understand their needs, challenges, and goals.
• Driveproduct adoption and identify upselling and cross-selling opportunities.
• Act as thevoiceof the customer, sharing feedback with internal teams to improve products and services.
• Analyze customer data to assess health scores and implement strategies to address potential churn risks.
• Collaborate cross-functionally with Sales, Product, and Support teams to deliver exceptional service.
• Lead customer business reviews and ensure consistent communication of value delivered.

Skills and Qualifications :

Preferred Qualifications :

Skills Required

CRM and customer success platforms, Analytical and process-oriented mindset, Experience in leading customer-facing organizations, Understanding of recurring revenue business models