Vacation Rental Customer Experience Specialist

Reservation Agent

We are seeking a highly skilled professional to join our team as a reservation agent.

This is a remote position requiring excellent communication and customer service skills to ensure seamless guest experiences and efficient reservation management.

If you are a proactive problem solver with a passion for customer service and the ability to communicate effortlessly, we'd love to hear from you.

Key Responsibilities :

• Process refund requests and resolve billing discrepancies in line with established policies.
• Address guest inquiries, concerns, complaints, and disputes with empathy, active listening, and professionalism.
• Provide recommendations for local attractions, dining, and activities to enhance guest experiences.
• Identify opportunities for improving reservation processes and guest satisfaction.
• Ensure adherence to established policies and procedures.
• Other duties as assigned.

Required Skills and Qualifications :

Benefits :