Customer Experience Specialist

Posha builds cooking robots that live inside your kitchen and cook food for you completely autonomously. Posha robots use Artificial Intelligence enabled Computer Vision to consistently and reliably cook the best food for our users

See it in action :

• https : / / bit.ly / howposhaworks

Posha is a fast-growing Series-A funded startup backed by Tier-1 VCs including Accel Partners, Waterbridge Ventures.

What can I expect from this role?

As a Customer Experience Specialist at Posha, we see you as capable of streamlining various processes over the coming few months and helping us navigate roadblocks remotely while we scale and put a few thousand devices at our users home in the US.

What will my work responsibilities look like if I join Posha?

In this role, you’ll be a part of the Customer Success function and key responsibilities shall include but not be limited to –

Manage all customer-centric communication channels – including app and website chat flows – while maintaining key support metrics

Handle customer concerns end-to-end : direct them to the right solutions, follow up with internal teams, and ensure satisfaction

Own customer relationships in an external-facing role, primarily with users based in the USA

Use CRM tools to manage the customer lifecycle and track engagement

Identify and remove process roadblocks; suggest improvements to management and automate repetitive workflows

Work on community engagement strategies to drive retention and reduce churn

Relay customer insights and feedback to product, operations, and engineering teams to influence key decisions

What makes you a match for us?

Willingness to work in US timings (Rotational shifts between 9PM to 2 PM IST)

Exceptional English communication with clear diction – any experience of supporting US-based customers / clients is a plus

Intermediate Excel skills and should be comfortable with tech tools and streamlining processes as much as possible

Should be process-driven, an effective communicator, and appreciate a dynamic work environment

Patience, empathy, strong interpersonal & relationship building skills

Working at Posha

Equity ownership through our ESOP program

Comprehensive wellness benefits to keep you thriving

Quarterly reviews built for fast career acceleration

And of course working with a team that's genuinely obsessed with great food.

Discover Posha

What users have to say about our Product

Twitter love from users

How Posha works

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