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(Immediate Start) Customer Support Executive

(Immediate Start) Customer Support Executive

KargoEx Logistics Pvt LtdIndia
19 hours ago
Job description

We are looking for a proactive and empathetic Customer Support Executive to deliver exceptional post-sales support and ensure a seamless customer experience. The ideal candidate will have excellent communication skills, a customer-first attitude, and the ability to handle queries efficiently while maintaining professionalism under pressure.

Key Responsibilities

  • Manage incoming customer queries through phone, email, WhatsApp, and other communication channels.
  • Provide accurate and timely information regarding products, services, warranties, and return policies.
  • Coordinate effectively with internal teams (warehouse, service, R&D) to ensure quick and complete issue resolution.
  • Maintain detailed logs of customer interactions, complaints, and resolutions in the CRM system.
  • Conduct follow-ups with customers to confirm issue closure and ensure satisfaction.
  • Support customers in order tracking, replacements, and refund-related concerns.
  • Utilize CRM and ticketing tools to log, monitor, and update case statuses efficiently.
  • Escalate complex or unresolved cases to the appropriate departments promptly.
  • Prepare and share weekly reports on customer satisfaction, issue trends, and key support metrics.
  • Collect and document customer feedback to help identify opportunities for process improvement.

Required Skills & Qualifications

  • Excellent communication and interpersonal skills (fluency in Hindi and English is mandatory).
  • Strong problem-solving ability, patience, and a positive attitude toward customer engagement.
  • Experience using CRM tools, ticketing software, and MS Office applications.
  • Ability to multi-task, prioritize, and perform effectively under pressure.
  • Basic knowledge of e-commerce operations, logistics, or customer journey management will be an added advantage.

    • Why Join Us

  • Be part of a customer-centric organization where every voice matters.
  • Opportunity to learn and grow in a fast-paced, collaborative environment.
  • Work closely with passionate teams dedicated to delivering excellence in customer experience.

    • Job Type : Full-time

    Pay : ₹15, ₹25,000.00 per month

    Education :

  • Bachelor's (Preferred)

    • Experience :

  • n a customer service / support role preferred. : 1 year (Preferred)

    • Work Location : In person

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    Customer Support Executive • India