Helpdesk Coordinator

Roles & Responsibilities

• Completing end to end Targets.
• Outbound call process (min. 100 - 150 calls in a day).
• Fetching out References.
• Completing 2 hours connected call duration by the day end.
• Responsible for the student Help / issues over calls.
• Grievance handling / query handling based on the academics and curriculum.
• Fetching out References and taking feedback from the students.
• Handling escalations & cancellation of students, working towards retention.
• Provide accurate, valid and complete information by using the right methods / tools.
• Handle student complaints, provide appropriate solutions and alternatives within the time limits;

follow up to ensure resolution.