The Role :
Deputy General Manager - Operations
Key Responsibilities :
- Leading, positioning and protecting performance of assigned portfolio assets, ensuring profitability through diligent, active and professional management
- Develop deep and long-standing relationships with existing and new tenants (across markets), lead tenant research with a target to construct a group of marquee clients / tenants across portfolio assets
- Lead the property teams (multi-asset) and work towards long-term positioning of portfolio assets as micro-market leaders providing best-in- class occupancy experience for tenants in our portfolio assets
- Oversee consistent, regular (monthly, quarterly and annually), and high- quality financial reporting to key stakeholders
- Shortlisting, selection, and onboarding of strategic vendors / consultants across portfolio assets for improving efficiency of operational performance and controls. Liaise with leadership of these vendor / consultant partners for quality service delivery and monitor KPIs
- Planning and implementation of preventative maintenance strategies for optimization of portfolio asset / equipment performance in the long run
- Undertaking frequent inspections to oversee presentation and maintenance of portfolio assets, ensuring high quality service delivery
- Implementing and maintaining orderly records and documentation, including compliance with all applicable regulatory / legal requirements
- Involve in the process for procurement of goods and services, including working with portfolio / group procurement team in the preparation of tender specifications, request for proposals of projects assigned, evaluation and seek necessary approval for award of the contract
- Lead implementation of new-age ideas and technology across portfolio
- Supervise / coordinate refurbishment projects including repairs and maintenance, capex / product upgrade, new initiatives, etc.
Skills Required :
Self-motivated with an ability to lead teams and close projects / tasksStrong working knowledge of building services and real estate market activities, developments and trends to assess possible implications on tenancy, financial and physical aspectsStrong belief in integrity, passion and pride in performing the roleDemonstrated ability to have managed a multi-property portfolioCustomer service orientation with best-in-class quality targetsAbility to work in a high pressure, fast paced environment, with senior stakeholdersExcellent communication, leadership and motivational skillsQualifications & Experience :
Bachelor (or higher) degree in engineering from a reputed institution10+ years of relevant experience with at least 4-5 years in a senior rolePrevious experience in a corporate real estate team of a MNC / Fortune- 500 company or senior property / facility management role in an IPCSkills Required
Excellent Communication, Motivation Skills, tenancy management , Self Motivated, Leadership Skill, real estate trends , Customer Focus