Customer Relationship Management Executive

DIYA GREENCITY PRIVATE LIMITEDNagpur, IN

30+ days ago

Job description

🏡 Work From Home Opportunity | CRM Executive – Customer Communication & Support

Company : Diya Greencity Pvt. Ltd.

Location : Remote (WFH)

Type : Full-Time

Industry : Real Estate / Customer Relationship Management

Are you a people-first professional with strong communication skills and a knack for organized follow-ups? Diya Greencity Pvt. Ltd. is hiring CRM Executives (Work From Home) to manage and nurture our growing customer base. We’re looking for energetic, sincere, and tech-savvy team members who can ensure a seamless customer experience from the comfort of their homes.

🔹 Key Responsibilities :

Handle customer calls through Exotel IVR system .
Communicate professionally via our WhatsApp Business Verified Device .
Send updates, follow-ups, and official communication using Google Workspace email .
Maintain and update customer records through Google Forms and Google Drive .
Use Microsoft Excel / Word on Microsoft Work Account (365 Business Standard License) for reports, documentation, and analysis.
Provide timely updates on customer queries, issues, and resolutions.

🧠 Requirements :

Prior experience in customer support, CRM, or telesales preferred.

Good spoken and written communication in Hindi and English .

Proficiency in using Gmail, Google Forms, Google Sheets / Drive, and MS Office.

Laptop / Desktop with a good internet connection and a quiet work environment.

Self-motivated, organized, and dependable with daily work tracking habits.

💼 What We Offer :

Flexible remote work with defined targets and structured processes.

Training & onboarding on Exotel, Google Workspace, and CRM SOPs.

Performance-based incentives and opportunity for long-term growth.

A friendly and supportive work culture from an industry leader in real estate.

📩 Apply Now :

If you’re ready to help customers feel heard, informed, and cared for — we’d love to hear from you!

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Customer Relationship Executive • Nagpur, IN