Education Counselor (Higher Education) - Mumbai & Pune

About the Role

We are seeking a highly motivated Education Counselor to join our team in the Mumbai and Pune regions. This is a crucial, sales-focused role that blends expert academic counselling with aggressive lead conversion and sales achievement. The ideal candidate will be an excellent communicator, a confident relationship builder, and possess a passion for guiding students toward successful higher education pathways.

Key Responsibilities : Sales Conversion

Lead Management : Proactively call, qualify, and engage all potential leads (inbound and self-generated) across Mumbai and Pune for higher education programs.

Appointment Setting : Diligently follow up with prospects to schedule and secure one-to-one counselling sessions (in-person, virtual, or telephonic).

Consultative Sales : Conduct in-depth, personalized counselling sessions with students and parents to understand their educational background, career goals, and interests.

Program Recommendation : Accurately recommend suitable higher education programs, courses, and institutions based on student profiles and company offerings.

Sales Conversion : Achieve weekly and monthly sales / enrollment targets by effectively converting prospective students into confirmed admissions / sales.

Objection Handling : Address and resolve student / parent queries and concerns related to courses, admissions, finance, and career outcomes professionally and persuasively.

Core Responsibilities : Counseling & Follow-up

1 : 1 Counselling : Provide expert guidance on the higher education landscape, including application processes, eligibility criteria, documentation, and deadlines.

Database Management : Maintain and update a comprehensive database (CRM) of all leads, counselling interactions, follow-up activities, and sales status.

Consistent Follow-up : Implement a rigorous and structured follow-up process for all prospects until final closure.

Reporting : Prepare and submit accurate weekly and monthly performance reports, sales forecasts, and funnel analyses to management.

Market Knowledge : Stay updated with the latest trends in the higher education sector, competitor activities, and new program offerings.

Required Qualifications & Skills

Education : Bachelor’s degree in any discipline; a background in Education, Marketing, or Business is a plus.

Experience : Freshers can also apply, however proven experience of 0 to 6 years in a target-driven Counselling or Sales role, preferably within the Higher Education or EdTech industry is a +.

Sales Acumen : Demonstrated track record of achieving and exceeding sales targets.

Communication : Excellent verbal and written communication skills in English and proficiency in local languages (Marathi / Hindi) is an advantage.

Interpersonal Skills : Strong ability to build rapport, trust, and influence with students and parents.

Location Mobility : Willingness to travel across Mumbai and Pune regions for counselling sessions and events, if required.

Technical Proficiency : Comfortable using CRM software (e.g., Salesforce, HubSpot) and MS Office Suite (Word, Excel, PowerPoint).

Key Performance Indicators (KPIs)

Number of Qualified Leads Contacted per Day / Week

Number of 1 : 1 Counselling Sessions Conducted per Week

Monthly and Weekly Sales / Enrollment Targets Achieved

Lead-to-Conversion Rate

Accuracy of CRM Data Maintenance