AWS Global Cash App Lead, Global Accounts Receivable - Cash Application

This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

DESCRIPTION :

Are you passionate around developing new and innovative processes that combine finance, operations excellence and technology to drive improvement? Have you led large cross-functional projects to increase efficiency and accuracy and reduce waste? If so, the Finance Operations team is the place for you. Our priority is to identify, scope, and deliver upstream systems and process improvements which reduce operating expense, increase free cash flow, improve customer experience and establish first pass yield process efficiencies.

The Global Accounts Receivable (GAR) team is seeking a passionate Cash Application expert to help achieve our vision to provide world-class Order-to-Cash (O2C) experience to our internal and external customers in support of Amazon's journey to become earth's most customer-centric company.

The AWS Global Cash App Lead must be strategic and detail oriented, have strong accounting and finance skills, robust interpersonal and influencing skills, strong organizational and project management skills, and the ability to gather business and technical requirements across global teams to drive systems and change management processes. This person will need to roll up his / her sleeves, work independently, and have an extremely high level of ownership and ability to dive deep.

This person will seek out opportunities to reduce human touches, eliminate process waste, move towards scalability and self-service, and work with tech teams to leveraging AI and emerging tech.

By working together on behalf of our customers, we are building the future one innovative product, service, and idea at a time. Are you ready to embrace the challenge? Come build the future with us.

Responsibilities include :

• Standardize and improve processes across all sites to align teams to a Global Standard Operating Procedure (SOP).
• Resolve cash app escalations promptly to maintain customer satisfaction and maintain AWS financial integrity. Identify prevention measures to eliminate gaps within cash processes.
• Conduct deep dives and audits of cash app processes to identify improvement areas, and provide feedback for goal achievement.
• Collaborate with training team to build and maintain training infrastructure, facilitating efficient onboarding for new hires and consistent skill development for current cash analysts across all sites.
• Collaborate with Launch and Tech teams for new product or SOR launches impacting cash application systems.
• Collaborate with tech teams to leverage AI and emerging tech to reduce human touches, eliminate process waste, and move towards scalability and self-service

BASIC QUALIFICATIONS :

PREFERRED QUALIFICATIONS :

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