Software Engineer in Test (Product co. exp is MUST) (21 / 10 / 2025)

Helpshift bridges the disconnect between conventional customer service channels — such as email and phone support — and a growing consumer base that does more on mobile phones and has a strong preference for messaging as the primary mode of communication. Through Helpshift’s AI-powered customer service platform, companies can resolve issues more efficiently, boosting customer satisfaction in the process. Companies such as Tencent, Supercell, Coupons.com and hundreds of other leading brands use the Helpshift platform to provide messaging-first customer support. Helpshift is installed on two billion devices worldwide and serves more than 820 million active consumers monthly.

Role :

• Design Test Plans, Test Specifications and Test Cases for Product features.
• Take ownership of feature testing and drive to completion.
• Identify challenges, risks and provide test estimates for feature testing.
• Execute regression test suites.
• Perform exploratory testing.
• Driving and maintaining the automation test suites.
• Maximise test coverage for the most critical features of the system using automation. Hands on experience in version control systems like Git or SVN is a must.

Required skills :