ServiceNow Business Analyst

Job Title : ServiceNow Business Analyst (HLS).

Exp : 5-8Yrs relevant experience in ServiceNow BA with CSM in Healthcare / Pharmaceutical / Life science domain.

Location : Bangalore / Hyderabad / Chennai.

Primary Skills : ServiceNow BA, CSM Module, Certification in Product Management / ServiceNow, Supply chain and inventory vertical in Healthcare / Life science domain(Sample profile attached).

Key Responsibilities :

• Act as the primary Business Analyst for the implementation of ServiceNows Customer Service Management (CSM) module.
• Collaborate effectively with system integrators (e.g., SAP, Twilio / WhatsApp / WebMethods MFT), client technical teams, business stakeholders, and the Project Manager to ensure smooth project execution.
• Lead weekly project plan calls, ensuring the team remains on track and documenting meeting notes and action items.
• Capture and document user stories and requirements using Agile methodologies (e.g., JIRA, Scrum, Confluence).
• Manage testing processes and ensure business engagement and participation in User Acceptance Testing (UAT).
• Develop new enhancements for the CSM module, leveraging experience with various instances of ServiceNow.
• Lead architectural reviews for necessary review boards to ensure that solutions align with technical standards and business needs.
• Identify and articulate project risks and concerns, knowing when to escalate issues to appropriate stakeholders.
• Maintain a high-level understanding of system integrations and IT architecture models to inform project decisions.
• Document weekly status reports and communications using Microsoft PowerPoint and Excel.
• Liaise with Business Analysts to review platform enhancement opportunities and identify value-added initiatives.

Qualifications :

(ref : hirist.tech)