Conversational AI Engineer.

using AI Agent capabilities that exist on the platform.

• Integrate AI workflows and APIs with VOIP infrastructures such as Cisco Call Manager, or SIP-

based systems.

• Develop real-time conversation logic that supports both speech recognition (STT) and text-to-

speech (TTS) capabilities.

• Work with engineering teams to extend and customize workflows, intents, and agent actions for

natural, multi-turn voice conversations.

• Design dialog flow architecture, NLP tuning, and fallback handling for hybrid voice + chat

scenarios.

• Monitor and optimize latency, audio quality, and AI response times for real-time VOIP

conversations.

• Develop logging, monitoring, and analytics layers to track chatbot engagement and resolution

metrics.

• Collaborate with AI Ops, DevOps, and Cloud Engineering teams to deploy the solution

Required Skills & Experience

• 3–6 years of experience in chatbot, conversational AI, or VOIP software development.
• Hands-on expertise building with enterprise APIs, conversational design, workflow builder
• Strong proficiency in Node.js / Python for bot logic and backend services.
• Experience with VOIP technologies : Cisco Unified Communications
• Proficiency in speech technologies : Google Speech-to-Text, Amazon Polly, Azure Cognitive

Speech Services, or similar.

• Familiarity with NLP platforms : Dialogflow, Rasa, or other NLP stack.
• Experience integrating bots with CRM / ITSM systems (Salesforce, ServiceNow, Zendesk).
• Understanding of OAuth, REST APIs, and WebSockets for integration.
• Familiarity with AI Agentic frameworks, LLM orchestration, and voice-based automation

workflows is a strong plus.

Preferred Qualifications

• Experience building voice-driven self-service assistants for customer service or IT support.
• Knowledge of contact center integration
• Prior work integrating with Aisera, Five9, NICE, or similar AI automation platforms.
• Exposure to enterprise-scale deployments with latency optimization and multi-channel

orchestration.

• Certifications in AI Agent Development, AWS AI / ML, or Google Cloud Conversational AI.