Litigation Support Services Lead

Location : Gurgaon (WFO)

Shift Timing : 8 : 30AM-5 : 30PM (Both side cab)

Position : Manager

Experience : 3+ years

About Us :

Unitedlex India Pvt. Ltd. (Formerly known as iRunway India Pvt Ltd) is a data and professional services company delivering outcomes for high-performing law firms and corporate legal departments in the areas of digital litigation, intellectual property, contracts, compliance, and legal operations. Founded in 2006 with a mission to push the boundaries of legal innovation, we provide solutions that enable measurable performance improvement, risk mitigation, revenue gain, cost reduction, and digital business synergy.

Role and responsibilities :

• Identifying Anomalies in Pre-NL Checks and Share with Review Team
• Check for NL Template share by the client.
• Preparing Notification List and Handoff Table
• Developing and Drafting process documentations
• Responsible for overall performance and management of the team assigned.
• Responsible for 2-3 projects, concurrently
• People management that includes responsibility of performance evaluation, training, discipline, career pathing of all team members
• Proactive communication with client, ensuring all client requirements are met and reports are submitted on time.
• Set goals for team members and communicate them to the team.
• Ensuring all the key metrices are met including productivity, utilization, quality score, attendance, adherence to timelines.
• Management Reporting : - Reports required by management relating to performance, costs, efficiency, utilization are shared with stakeholders on time.
• Actively work on skill development, engagement and retention of team members
• Responsible for upskilling and training the team members.
• Provide regular feedback for performance.
• Take necessary action including raising concern with stakeholders in case of performance or conduct regular 1-on-1 connects with team members.
• Perform QC / QA checks for team members.
• Liaison with other teams / departments

Desired candidate profile

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