Talent.com
Language and Communication Specialist

Language and Communication Specialist

CareStack - Dental Practice ManagementThiruvananthapuram, Republic Of India, IN
30+ days ago
Job description

Responsibilities

  • Be a specialist in the enterprise software of CareStack and the Business - US Dentistry - to

be able to support external stakeholders of the software platform.

  • Assess communication and soft skills in calls and emails in accordance with sampling

    • plans.

  • Assist agents with their grammar, pronunciation, syllable stress, and other skills in the

    • English language and culture.

  • To improve employee performance, offer consistent coaching and criticism.
  • Intermittently assist in design and development of training material.
  • Create plans of action for the bottom quartile and make sure they advance along the

    • learning curve.

  • Must collaborate with numerous teams and procedures.
  • Gather customer feedback and share with our Product, Sales and Marketing team
  • Should be ready to work in US shift timing

    • Skills and Qualifications

  • Graduates in any discipline with excellent verbal and written communication skills.
  • Min 3 - 4 years experience working as a ‘Voice Coach’
  • Good analytical, problem-solving and system thinking ability
  • Mandatory experience in handling US geography, UK & Australia will be an added

    • advantage

  • Expertise across Accent neutralization, rapport building, listening skill development etc
  • Familiar with healthcare Industry will be a plus
  • Self-starter and a good team player with the ability to multitask in a high-pressure,

    • fast-paced environment

    Location : Trivandrum

    Create a job alert for this search

    Communication Specialist • Thiruvananthapuram, Republic Of India, IN