AR Calling

Key Responsibilities :

• Call insurance companies (outbound calls) to follow up on pending or denied claims.
• Analyze and understand EOBs (Explanation of Benefits) and denial codes .
• Take appropriate actions such as appeals, re-submissions, or escalations.
• Meet daily / weekly productivity targets and quality benchmarks (accuracy ≥95%).
• Update internal billing systems with clear and concise notes on claim status.
• Follow HIPAA guidelines and client-specific protocols during interactions.
• Coordinate with the team and supervisors for escalations or complex cases.

Eligibility Criteria :

Skills Required

EOBS, Compliance with HIPAA regulations, Ms Excel, nextgen