Immediate Start : Account Director

Job Title :

Key Account Manager – US IT Sales

About the Role :

We are looking for a highly motivated Key Account Manager (KAM) with proven experience in US IT Services Sales. The ideal candidate will have strong client relationship skills, a track record of closing positions end-to-end, and a consultative approach to driving business growth. This role involves managing customer satisfaction, handling SOW drafting and renewals, and ensuring consultant engagement for successful delivery.

Key Responsibilities :

• End-to-End Ownership :
• Manage the complete sales lifecycle from lead generation, client engagement, and requirement gathering to closing positions successfully.
• Client Relationship Management :
• Build and maintain strong, long-term relationships with key US clients to ensure repeat business and customer satisfaction (CSAT).
• SOW Management :
• Draft and manage Statements of Work (SOWs), renewals, and T&M (Time and Material) agreements in coordination with internal and client stakeholders.
• Consultant Engagement :
• Ensure regular engagement and alignment with consultants deployed at client locations to address concerns and maintain retention.
• Customer Satisfaction (CSAT) :
• Track and manage customer feedback to ensure high satisfaction levels, timely escalations, and issue resolution.
• Market Intelligence :
• Stay updated on market trends in the US IT services industry to identify new business opportunities and expand client accounts.

Key Skills Required :