Processing Assistant

Pro cessor - Offshore

Leve l 3 Process : 1st Interview Recruiter2nd Interview Hiring Manager / Director (Video) Department : DRMS Interview Manager / Director : Revision Date : 10 / 9 / 2024 Test : Employee Personality, Cognitive Aptitude, Computer Literacy

Digital Risk's mission to Make Mortgages Safe relies on the perfect blending of human experience and state-of-the-art technology to serve its workforce and clients.

Digital Risk's 1,500+ team members make us one of the largest mortgage outsource providers in the U.S., supplying appraisal and mortgage processing, underwriting, closing, and quality control to the largest banks and loan originators.

Position Overview

The Processor will be responsible for performing a variety of loan documentation duties on complex mortgage loan packages and ensure compliance with policies and procedures for loan products. Candidates must possess a strong sense of urgency with an ability to work in a team environment, maintaining excellent organizational, communication, and PC skills.

Key Responsibilities

• Review Mortgage Loan Applications : Ensure all necessary fields are completed and documentation is in order
• Verify Customer Information : Check the accuracy of customers' income, asset and credit data and identify any discrepancies
• Gather Documentation : Coordinate with mortgage partners to collect missing documents or additional information required for loan processing and underwriting
• 3rd Party Services and Verifications : Request and obtain all third-party documentation and request necessary verifications, including but not limited to :
• Appraisal Products
• Title Report and Closing Services
• Flood Certificate and Flood Insurance
• Payoffs and Subordinations
• Homeowner's Insurance
• Condominium / HOA Documents
• Translations
• Credit Supplements
• Mortgage Insurance Certificate
• Tax Transcripts
• Verifications of Income, Employment, Assets, Mortgage / Rent
• Prepare and Process Mortgage Loan Files : Collect, organize, analyze and prepare mortgage loan files for underwriting and closing
• Review and understand loan conditions and interpret policies and guidelines while analyzing mortgage loan documentation
• Verify conditions of approval which includes customer income / asset documentation
• Calculate income, analyze financial statements, validate all liabilities and accurately input all appropriate information into client systems
• Resolve routine title issues including vesting issues, child support liens, judgment liens, mechanic liens and undisclosed liens and reconveyances
• Pipeline Management : Keep track of the loan process and provide updates to all relevant loan parties
• Maintain daily workflow prioritization to ensure pipeline management meets required service level touchpoints and closing dates
• Adhere to standards to ensure all timeframes and compliance requirements are being met
• Customer Service : Provide excellent customer service to internal and external clients by demonstrating expertise, thoroughness, thoughtfulness, politeness and enthusiasm.
• Communicate expectations, requirements, and program details though established communication standards to keep all relevant parties informed of loan status
• Ensure customer service surveys maintain the rating level designated by management

Required Skills

Required Experience

Typical Work Environment

Career Path : With experience, a Processor role can advance to senior processor, quality control and underwriting roles

Skills Required

Communication Skills, Organizational Skills, Time Management Skills, Analytical Skills, Attention To Detail