BMC Helix Remedy Force

Top 3 Skills must have : BMC Helix, BMC Discovery, Linux, PLSQL

Good to have : Splunk, AWS, GCP

Provides technical leadership and support to a distributed team managing globally distributed infrastructure.

• Configure, deploy, and administer Linux-based systems across multiple environments.
• Administer the BMC Discovery Software which serves the role of Configuration Management Inventory collection from nearly every type of IT Infrastructure that exists.
• Troubleshoot Network Connectivity and / or Credential issues such as :
• SSH to Linux / Unix Platforms
• WMI Query and PowerShell to Windows
• SNMP to Network Devices
• API Connections (for example Credential and Connection to Cloud Providers AWS, Azure, GCP, etc.)
• Discuss, plan, and manage change implementation for upgrades, releases, migrations, and other maintenance.
• Monitor and respond to system alerts and failures.
• Develops plans to improve quality for each project that impacts the platform.
• Ensures platform procedures are developed with best practices and standards and are well documented.
• Helps to innovate on new methodologies to improve Business Operations.
• Coaches junior level employees on Business Operations best practices.
• Engage in and improve the whole lifecycle of services—from inception and design, through deployment, operation, and refinement.
• Scale systems sustainably through mechanisms like automation and evolve systems by pushing for changes that improve reliability and velocity.
• Practice sustainable incident response and blameless postmortems.
• Take a holistic approach to problem solving, by connecting the dots during a production event thru the various technology stack that makes up the platform, to optimize mean time to recover