Customer Support Specialist

Company Description

Cyspace Innovation Consultants Pvt. Ltd.

💼 Position : International Voice Process Agent

📍 Location : [Mohali / Work From Office]

🕒 Employment Type : Full-time (Night Shift)

Role Description

This is a full-time Night Shift role for a Customer Support Specialist based on-site in the Mohali district. The Customer Support Specialist will handle customer inquiries, resolve issues, and ensure customer satisfaction. Responsibilities include providing technical support, troubleshooting product / service issues, and maintaining a positive customer experience. Collaboration with internal teams to address customer concerns and improve service delivery is also an integral part of the role.

Qualifications

• Handle inbound International customer calls.
• Customer Support and Technical Support skills for resolving customer inquiries and issues effectively
• Strong Interpersonal Skills and Customer Satisfaction focus to provide an excellent customer experience
• Analytical Skills for problem-solving and improving processes
• Exceptional communication skills, both verbal and written
• Ability to work efficiently in a team and adapt to diverse customer needs
• Educational background in a relevant field, with prior customer support experience being a plus