Senior Network Engineer

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.  We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.  The Senior Network Engineer is responsible for the day-to-day handling of escalations related to incidents, projects or requests of our managed services customer's environments. Our Senior Network Engineers are a valued member of the Managed Services Infrastructure Practice – Network and Voice Services team responsible for providing subject matter expertise incident management, service request management, and change management infrastructure support for all Managed Services customers.

Responsibilities :

• Manage and maintain customer Network infrastructure
• Communicate, internally and externally, the status of the incident ticket / service request directly with the customer or broadcast to a larger audience as defined per SLA.
• Possess the ability to track time worked with a degree of accuracy
• Perform baseline network administration including, but not limited to MACDs related to firewall, routing, switching, IPSEC, VPCs, SD-WAN, Load Balancer, Authentication servers (ISE TACACS+, SAML) solutions
• Must possess a working knowledge of APIC / ACI
• Lead technical troubleshooting of critical network outages.
• Perform baseline administration of Amazon Web Services VPCs, CIDR management – similar Microsoft Azure Technologies, GPC
• Perform incident management on wide variety of issues impacting Network infrastructure or that are result of failure in its operation
• Performs adds, moves, and changes on Network infrastructure within expected SLAs
• Execute Network routine and emergency infrastructure maintenance processes as required by customer
• Perform troubleshooting with carriers and vendors regarding network hardware and circuit issues, order and coordinate RMA of devices remotely
• Actively contribute to the configuration, layout and performance tuning of the managed Network and Collaboration infrastructure
• Build and maintain documentation for customer Network infrastructure
• Perform periodic review of customer Network infrastructure, completing documentation and implementation of continuous improvement opportunities
• Provide support and cross-training to team members on managed solutions to ensure resilient support model
• Manage service requests ensuring adherence to SLAs
• Assist with cross training of other Tier 2 team members as needed
• Other duties as assigned

Qualifications :

Why AHEAD : Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning. USA Employment Benefits include :   - Medical, Dental, and Vision Insurance - 401(k) - Paid company holidays - Paid time off - Paid parental and caregiver leave - Plus more! See benefits for additional details. The compensation range indicated in this posting reflects the On-Target Earnings (“OTE”) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidate’s relevant experience, qualifications, and geographic location.