Customer Relationship StrategistHealth • Delhi, Republic Of India, IN
Customer Relationship Strategist
Health • Delhi, Republic Of India, IN
2 days ago
Job descriptionPlan, execute & optimise paid campaigns across Meta, Google & other platforms Own CAC, ROAS, lead quality & conversion funnel metrics Manage landing pages, A / B tests, and campaign attribution Work closely with creative & product teams for targeted campaigns Analyse performance, share insights & drive continuous improvement 2–5 years of experience in CRM + Performance Marketing roles Hands-on experience with Freshworks CRM (highly preferred) Strong analytical mindset with expertise in funnels, attribution & automation Experience working with high-velocity sales-led or consumer-focused businesses Ability to manage cross-functional dependencies and move fast High ownership role with direct business impact Fast-paced, growth-driven environment Opportunity to build, optimise and scale systems from the ground up Work with a passionate team creating the next big thing in health & wellness
We’re Hiring : CRM Manager & Performance Marketing Specialist leading Healthcare.
Location : [Gurgoan]
Experience : 2–5 Years
Preferred Tool Expertise : Freshworks Suite
🔹 Role Overview
We’re looking for a Onsite talent who understands CRM workflows and performance marketing end-to-end. Someone who can optimise user journeys, build automations, ensure data hygiene, and simultaneously drive campaigns that deliver measurable ROI.
🔹 Key Responsibilities
CRM Management (Freshworks Preferred) :
- Own end-to-end CRM setup, optimization & automation
- Create and refine funnels, journeys, and customer lifecycle workflows
- Ensure data hygiene, segmentation, lead assignment & pipeline accuracy
- Track CRM KPIs (lead sync, lead handling, disposition compliance, funnel drop-offs)
- Collaborate with Sales, Support & Operations for seamless alignment
Performance Marketing :
🔹 Requirements
🔹 What You’ll Love
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Customer Relationship • Delhi, Republic Of India, IN
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