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IT Supervisor

IT Supervisor

ConfidentialMumbai
17 days ago
Job description

Key Objective :

To take full responsibility for the efficient operation of the IT department , ensuring secure, stable, and optimized performance of all systems, while aligning with Six Senses service standards , LQA requirements , and exceeding guest expectations.

Key Responsibilities :

Network & System Administration

  • Plan, coordinate, and implement network security measures to safeguard data, software, and hardware.
  • Operate master consoles to monitor system and network performance and coordinate access and usage.
  • Perform routine startup and shutdown procedures , ensuring accurate maintenance of control records.
  • Design, configure, and test computer hardware, networking software, and operating systems .
  • Recommend and implement system improvements , identifying required hardware or software changes.
  • Continuously monitor network performance , proactively identifying and implementing necessary adjustments.

Team Leadership & Supervision

  • Assist in training, supervising, scheduling, and motivating the IT team (IT Hosts).
  • Apply positive discipline when necessary to maintain professionalism and performance standards.
  • Support team members and allocate manning according to operational needs.
  • Manage daily duties and job assignments , ensuring smooth departmental function.

    • Standards & Compliance

  • Uphold and ensure adherence to Six Senses guidelines , brand values, and standards of service.
  • Ensure compliance with LQA (Leading Quality Assurance) standards and proactively respond to guest comments and feedback.
  • Ensure all IT operations align with hotel protocols , data privacy policies, and cybersecurity best practices.

    • Performance Expectations :

  • Maintain and exceed performance benchmarks related to system uptime , guest support , and service efficiency .
  • Provide high-level support to staff and guests , resolving technical issues promptly and professionally.
  • Support hotel operations by ensuring technology availability and reliability at all times.

    • Qualifications & Skills :

  • Proven experience in a similar IT Supervisor role within luxury hotels or resorts .
  • In-depth knowledge of network systems, security protocols, and IT infrastructure .
  • Strong technical skills in hardware, software, and operating system configurations .
  • Effective leadership , communication, and team management abilities.
  • Demonstrated commitment to exceptional service , guest satisfaction, and brand excellence .

    • Skills Required

    Training, Hardware Networking, Computer Hardware, Network Security, It Supervisor

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