SaaS Implementation / Onboarding Analyst

Title : SaaS Implementation / Onboarding Analyst

Location : Gurgaon

Salary : Up to 18 LPA

Working Days : 5-day week ( 2 days WFO & 3 days WFH)

Shift : 6 : 30 PM – 3 : 30 AM

Perks : Both side cabs provided, meals available in office

Interview Mode : Virtual

Key Responsibilities

• Lead end-to-end software implementation projects, collaborating with clients to understand needs and configure solutions.
• Manage project timelines, coordinate with cross-functional teams, and address any technical or process challenges to ensure seamless delivery.
• Conduct process analysis and recommend workflow improvements using technology.
• Provide expert guidance, product demonstrations, training sessions, and ongoing support to client teams during and after deployment.
• Maintain detailed documentation of configurations, processes, and user instructions.
• Act as a technical advisor, troubleshooting issues and optimizing solutions for client requirements.
• Track project progress and profitability, identifying areas for automation and efficiency.
• Serve as a mentor to new team members, sharing best practices.

Requirements