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Academic Support Lead

Academic Support Lead

Indian School of BusinessHyderabad, Republic Of India, IN
4 days ago
Job description

Job Description – Assistant Manager, Academic Affairs

Key Responsibility Areas (KRAs) & Key Performance Indicators (KPIs) :

1. Course & Faculty Coordination – 35%

KRAs :

  • Preparation of personalized schedules for teaching faculty.
  • Course coordination and CRF (Course Requirement Form) preparation.
  • Course pack compilation.
  • Coordination with IT / AV, ITCS, LRC, and Central Printer.

KPIs :

  • 100% personalized schedules shared with faculty before term start.
  • CRFs prepared with zero missing cases / readings and submitted within deadlines.
  • Course packs compiled sequentially, error-free, and ready before distribution date.
  • Timely communication with internal teams ensuring smooth course delivery with no escalation.

    • 2. Course-Related Software & Textbook Management – 20%

    KRAs :

  • Compilation of textbook & software / simulation information.
  • Coordination with LRC, ITCS, and vendors for availability & procurement.
  • Sharing of licenses and access details with faculty and AAs.

    • KPIs :

  • All textbook / software details extracted and updated from outlines before deadlines.
  • Availability of textbooks in LRC before course commencement.
  • 100% timely procurement and distribution of software / simulation licenses.
  • Zero delays in providing access credentials to instructors and AAs.

    • 3. Attendance Excuse Request Management – 15%

    KRAs :

  • Drafting and sending approved attendance excuse emails to students and AAs.
  • Maintaining and updating records of attendance excuse requests.

    • KPIs :

  • 100% attendance excuse emails drafted and sent within agreed TAT (Turn-Around-Time).
  • Error-free maintenance of attendance excuse data records.
  • On-time submission of reports for internal review when required.

    • 4. Information Management & Reporting – 15%

    KRAs :

  • Data entry and record-keeping for courses and faculty.
  • Ensuring accuracy, accessibility, and timely dissemination of academic information.

    • KPIs :

  • 100% accuracy in course and faculty data maintained in system.
  • All reports shared with stakeholders as per deadlines.
  • No data discrepancies observed during audits / reviews.

    • 5. Departmental Support – 10%

    KRAs :

  • Supporting the ASA team in invigilation, paper viewing, proctoring, and other departmental tasks as required.
  • Cooperating with team members for smooth execution of academic processes.

    • KPIs :

  • Active participation in all departmental support activities.
  • Timely cooperation in invigilation, paper viewing, and proctoring duties.
  • Positive feedback from ASA team members on reliability and teamwork.
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    Support Lead • Hyderabad, Republic Of India, IN

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