Service Engineer

Designation : Service Engineer - After Sales Service

Reporting Structure

Reporting to : MD- Marketing.

Position reporting into this role : NA

Educational Qualification

Diploma in Mechanical / BE mechanical

Work Experience

2 –6 years in Engineering service Industry Diploma Holder & 5 – 8 years in Fabrication / Engineering industry BE.

Job Description

• Responsible for high standards of service response and quality in Padmatech Industries.
• Keeping the technical documentation related to Service up to date and timely circulating to Production team.
• Responsible for specifying the tools and tackles required by central and periodically ensuring that these are available and in good working order. Responsible for maintenance for service equipment including yearly service contracts
• Ensuring proper processes in the execution of service functions and ensuring that these Processes are followed including quality of the service job completed and quality of the Service report submitted.
• Laying down standards for service response time and monitoring that these are met. Workingtowards continuous improvement of these standards
• Providing technical support to production team. Final responsibility for closure of a service case.
• Recording and analysis of service jobs and circulation of this information. Maintaining SRS (service record system) and consolidation of all units Service Register
• Coordination between sales, customer, OF (Order fulfill departments) till service issue is Closed.
• Responsible to attending emergency service jobs within the target time frame. Making failure analysis report and timely circulation of this report.
• Responsible for implementation of annual maintenance contracts for customers.
• Responsible for delivery of paid and unpaid service and maintenance.
• Arranging necessary quotation for any spares from Padmatech Industries Company / local market.
• Making and sending service estimates and follow up for work order confirmation.
• Responsible for complete customer satisfaction for the service function.
• Execution of various and critical service job.
• Maintain necessary spares inventory at Service center to ensure quick service response.
• Maintenance of Quality Manual System

Required Skills

Employee Signature ( Receiver)

I undersigned & acknowledged I have read carefully all job responsibilities relatedwith my job & fulfill all required skills for doing my job.

Primary Internal Interactions

Primary External Interactions

Senior Management, employees of all levels.

All service vendors & Customers.

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Contact Padmatech Industries for world-class equipment to boost your business & productivity.

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Contact Padmatech Industries for world-class equipment to boost your business & productivity.

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Skills Required

Detailed Knowledge of production, Use of various techniques in service, Basic Expert Service of rotating equipment