Contact Centre Representative

Dear Candidates,

We are hiring for Contact Centre Representative (International Voice Process) || HSBC- Bangalore

Job Title : Contact Centre Representative

Department : Contact Centre – Wealth and Premier Banking

Location : Hyderabad, Hitec-city.

Shift : Flexible to work in UK / US Rotational Shifts

Experience : 1 to 7 Years

Interview Mode : Face-to-Face (Round 2)

Job Summary

Join one of the world’s leading global investment banks as a Contact Centre Representative , where you'll be the first point of contact for our valued customers. This is more than a customer service role—it's an opportunity to deliver meaningful, solution-oriented support in a fast-paced and dynamic environment. If you're passionate about delighting customers , resolving queries efficiently, and working within a collaborative team, we’d love to meet you.

Key Responsibilities

Handle inbound and outbound calls professionally, empathetically, and efficiently.

Resolve customer queries at the first point of contact wherever possible (First Call Resolution).

Recommend relevant products and services tailored to customer needs.

Stay informed on the latest products, services, policies, and system updates .

Escalate issues effectively while taking full ownership of the customer journey .

Uphold company values and contribute to a diverse, inclusive, and team-oriented culture .

Preferred Skills

A calm, patient, and empathetic demeanor under pressure.

Ability to work collaboratively within a team environment .

Strong understanding of contact centre KPIs like CSAT, FCR, and call quality.

A mindset focused on continuous learning and improvement .

Why Join Us?

Be part of a global financial powerhouse that serves over 40 million customers in 63 countries.

Work in a supportive and inclusive culture that champions career growth and internal mobility.

Gain exposure to wealth and premier banking services , with opportunities to develop domain expertise.

Enjoy a flexible working model and world-class employee benefits.

Contribute to a workplace that celebrates diversity and empowers every voice .

✅Required Skills & Qualifications

Excellent communication skills (both verbal and written).

Empathy and patience while dealing with customers.

Good understanding of CSAT (Customer Satisfaction Survey) and FCR (First Call Resolution).

Strong interpersonal skills and the ability to work effectively in a team.

Ability to multitask and prioritize in a fast-paced environment.

Previous experience in a contact Centre or customer service role is mandatory.

Candidates must hold a Bachelor’s degree . Applicants with incomplete education, active backlogs, or without 10th and 12th qualifications will not be considered.

Must be flexible to work in UK / US shifts .

Maximum CTC : Up to ₹6 LPA.

Experience required : 1.5 to 7 years.

Interview Mode : Face-to-Face (Round 2)

Ready to take the next step in your career? Apply now and be the voice of a brand that millions trust worldwide.

Email ID : dchandrashek@allegisglobalsolutions.com