Operations Processing Senior Associate

Job Description

: The primary responsibility of L1 support is to handle basic queries and resolve straightforward issues. These could include password resets, software installations, and general troubleshooting. Offering a quick and accessible solution for common IT-related problems. And, well prepare reports in MS Excel using advanced dashboards along with good MS Power Point presentation skills.

• 3 to 5 years prior experience in a technical support role
• Experience in help desk / call support etiquettes.
• Strong problem solving, priority setting, and collaboration skills.
• Attention to detail.
• Adaptability to changing work environment and technologies.
• Should have Good communication skills (listening, writing and speaking)
• Be aware of customer SLA’s and escalate issues if cases are taking too long to resolve.
• Experience (2+ years) with ITIL processes including Incident, Problem, Change, Knowledge and Event Management.
• Proficiency in computer usage, internet, and Microsoft Office suite of applications (Outlook, Word, Excel, PowerPoint, Etc.)
• Must have MS- Office skills (Excel , PowerPoint) to build presentations and advanced dashboards.
• Bachelor’s Degree in related field.

Technical Skills :

Work Timings :  Flexible to operate in 24 / 7

Job Type : FTE

Work Location : Gurugram, Haryana

Environment : Work From Office and Hybrid.

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