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Floor Supervisor

Floor Supervisor

Dhamu Chettiar Nagai MaaligaiGopichettipalaiyam, Tamil Nadu, India
13 hours ago
Job description

Team Leadership

  • Lead and motivate the sales executives to meet and exceed their sales commitment.
  • Provide guidance, coaching, and training to team members on customer service, product knowledge, and sales skills.
  • Monitor and evaluate team KPI performance, offering feedback and support to them for their performance improvement.
  • Encourage employees to work in a happy and customer-focused environment.

Sales & Customer Service

  • Provide personalized customer service to all clients, offering expert advice on jewelry products. (e.g., diamonds, gemstones, metals).
  • Assist customers in making purchasing decisions based on their needs and preferences.
  • Drive sales through effective customer engagement and upselling techniques.
  • Handle customer queries, complaints, and returns in a professional manner.

    • Store Operations

  • Ensure the store is visually appealing, with displays and stock presented to a high standard.
  • Assist with stock management, including inventory counts, daily stock replenishment.
  • Maintain a high standard of security and educate sales executives within the store to protect valuable products.
  • Oversee daily store operations, including opening and closing procedures, cash handling, closing stock reconciliation.
  • Oversee product displays to ensure they are appealing and well-organized.

    • Training & Development

  • Conduct training sessions on new products, promotions, and jewelry industry trends.
  • Keep the team updated on company policies, procedures, and standards.
  • Mentor and support new team members, ensuring they adapt quickly to our organization culture.

    • Reporting & Analysis

  • Monitor sales performance and provide reports to the branch manager and the management.
  • Analyze customer buying patterns to identify opportunities for sales growth.
  • Help to implement promotion
  • all campaigns (Diamond Mela, Bangle Mela, etc.) and monitor the effectiveness.
  • To know competitor pricing and their key activities through field visits and mystery shopping every 3 months once.
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    Supervisor • Gopichettipalaiyam, Tamil Nadu, India