French Language Expert L1 L2 L3 Engineer

Job Description Global L2 Support French Language Expert

Position Title Global L2 Support French Language Expert

Experience Level Expert 7 Years

Department IT Service Delivery Global Support

Role Summary

The Global L2 French Language Expert will provide end to end Level 2 technical and language support to international users ensuring accurate translation effective communication and resolution of incidents in the French speaking regions The candidate must possess strong technical acumen native level fluency in French and excellent English communication skills

Key Responsibilities

Provide advanced L2 technical support for global business applications systems and infrastructure

Translate complex technical documentation incident reports and user communication from English to French and vice versa

Engage with French speaking clients to diagnose troubleshoot and resolve technical issues

Collaborate with L3 teams for escalations requiring deep technical intervention

Ensure language accuracy and cultural alignment in all French communications

Support process documentation and knowledge base creation in both English and French

Conduct root cause analysis and share technical insights to prevent recurring issues

Coordinate with global support teams to maintain consistency in ticket resolution and service levels

Review translated materials for tone clarity and business appropriateness

Participate in training sessions audits and cross functional improvement initiatives

Qualifications

Bachelors Degree in Computer Science Information Technology or related field

Professional fluency in French C1C2 level and English mandatory

7 years in technical support L2 operations or translation in IT service environments

Strong analytical and problem solving skills with ITIL process knowledge

Proficiency in using ticketing systems like ServiceNow Remedy or JIRA