This job offer is not available in your country.
Technical Help Desk Specialist
Stabdha Pvt LtdThoothukudi, IN9 hours ago
Job descriptionServe as the first point of contact for customers experiencing technical issues, providing patient and empathetic support. Communicate effectively and professionally with customers, ensuring complex technical concepts are explained in clear, simple English. Apply SQL skills to research data, run queries, and investigate root causes of issues. Diagnose and troubleshoot technical problems across software and systems, striving for first-contact resolution whenever possible. Accurately log, track, and update customer issues, ensuring timely follow-ups and complete resolution of every ticket. Manage multiple open tickets effectively, prioritizing based on urgency and business impact. Work independently with minimal supervision while also contributing as a strong, collaborative team member. 3–5 years of proven experience in a technical support / helpdesk role with direct customer-facing responsibilities. Minimum 3 years of solid SQL experience (must be able to write and execute queries confidently). Excellent English proficiency (both written and spoken) — able to communicate with clarity, empathy, and professionalism. Strong problem-solving skills with a logical, analytical approach to issue resolution. Highly organized, detail-oriented, and committed to owning tasks through to completion. Self-motivated, adaptable to fast-paced environments, and able to remain calm under pressure. This is not a BPO role – the role demands technical troubleshooting and SQL proficiency, not call handling. Work directly with customers and make a tangible difference in their experience. Sharpen both your technical expertise and professional communication skills. Thrive in a supportive, collaborative environment that values growth, ownership, and excellence.
Job Description
Position : Technical Help Desk Specialist
Location : Remote
About the Role
We are seeking experienced Technical Help Desk Specialists to deliver exceptional customer support, troubleshoot technical issues efficiently, and ensure seamless system operations. This is a customer-first role, where strong communication skills, ownership, and professionalism are valued as highly as technical expertise.
⚠️ Important :
- Candidates must have a minimum of 3 years of hands-on SQL experience. Applications with less than 3 years of SQL experience will not be considered.
- This is not a BPO / call-center role. Applicants with primarily BPO backgrounds are not eligible.
- We require very high proficiency in English (both written and spoken) and prior experience in direct customer interaction.
Key Responsibilities
What We Are Looking For (Must-Haves)
Why Join Us?
This role offers the opportunity to be part of a critical and growing team where your contributions will have a direct impact. You will :
Create a job alert for this search
Technical Specialist • Thoothukudi, IN
Related jobs
- Promoted
IT Support Specialist - Incident Resolution
beBeeIncidentThoothukudi, Tamil Nadu, India IT Support Specialist - Incident Resolution.We are seeking an experienced IT Support Specialist to join our team remotely in India.
This role involves monitoring system health, conducting routine ch...Show moreLast updated: 1 day ago
- Promoted
- New!
IT Specialist (Paid Consultancy Opportunity)
RONIN StudiesThoothukudi, IN RONIN International is an independent B2B market research company specialising in business, healthcare and tech studies.We are part of the Rippleffect Group (formerly Fat Media Group) and are Compa...Show moreLast updated: 9 hours ago
- Promoted
- New!
Technical Support Specialist
People Prime Worldwidetirunelveli, tamil nadu, in Our Client is a AI first Innovation Engineering Services & Solutions company headquartered in Pittsburgh, our core purpose is to impact lives by transforming businesses through innovation.With a pr...Show moreLast updated: 7 hours ago
- Promoted
Senior Application Support Engineer
ZellerThoothukudi, IN At Zeller, we’re champions for businesses of all sizes, and proud to be a fast-growing Australian scale-up taking on the ambitious goal of reimagining business banking and payments.We believe in a ...Show moreLast updated: 30+ days ago
- Promoted
Oracle Technical Support – SCM
Best Infosystems Ltd.Thoothukudi, IN Oracle Technical Support – SCM_Contract (6 Months)_Pan India(Remote).Oracle Technical Support – SCM.Strong experience in Oracle EBS R12 technical support across multiple Supply Chain and Manufactur...Show moreLast updated: 30+ days ago
- Promoted
Tier 1 Support Engineer
Papaya Globalthoothukudi, tamil nadu, in Tier 1 support Engineer (Preferred candidates from Enterprise and Saas Background).Papaya Global is an established B2B tech unicorn in hypergrowth.
We are on a mission to reimagine the payroll categ...Show moreLast updated: 15 days ago
- Promoted
Technical Support Specialist
NIKSUNThoothukudi, IN Job Title : Junior Engineer, Technical Support, tier 2.NIKSUN is the recognized worldwide leader in making the Unknown Known, by using next-generation technology that revolutionizes the way networks...Show moreLast updated: 30+ days ago
- Promoted
- New!
System Administrator
CareerUS SolutionsThoothukudi, IN The System Administrator is responsible for managing, maintaining, and supporting the organization’s IT infrastructure, including servers, networks, and system software.
The role ensures system reli...Show moreLast updated: 9 hours ago
- Promoted
- New!
Help Desk Analyst
ALIANDOThoothukudi, IN ALIANDO is an award-winning Azure Expert Managed Service solutions company focused on selling and deploying Microsoft technologies for U.
For over 20 years, Microsoft and its partners have recommend...Show moreLast updated: 9 hours ago
- Promoted
- New!
Appian Support Engineer
Capital NumbersThoothukudi, IN We are seeking a skilled and proactive.The ideal candidate will be responsible for ensuring the.Appian BPM applications, including.
Appian and third-party monitoring tools.Collaborate with developme...Show moreLast updated: 9 hours ago
- Promoted
Help Desk Engineer – L1
Razileanstirunelveli, tamil nadu, in Razileans is a dynamic company that specializes in Business Process Outsourcing (BPO), IT Services and IT Enabled Services (ITES), and Staff Augmentation.
We provide tailored Project and Process Con...Show moreLast updated: 30+ days ago
- Promoted
Oracle EBS Technical Support Specialist
beBeeTechnicalThoothukudi, Tamil Nadu, India We are seeking an experienced Oracle EBS Technical Support Specialist to join our team.This is a contract role with a duration of 6 months and requires at least 7 years of experience in the field.T...Show moreLast updated: 1 day ago
- Promoted
- New!
Desktop Engineer
NAZZTECThoothukudi, IN IT Support / Desktop & End-User Support Engineer.Kamba (near Kalyan), Mumbai, Maharashtra.We are seeking a motivated and detail-oriented.
IT Support / Desktop & End-User Support Engineer.The ideal c...Show moreLast updated: 9 hours ago
- Promoted
Technical Support Specialist
CareerXperts ConsultingThoothukudi, IN You will troubleshoot technical issues, guide users through solutions, and ensure a smooth, positive experience at every touchpoint.
Serve as the first point of contact for technical support request...Show moreLast updated: 30+ days ago
- Promoted
Appian Support Engineer
TalentOnLeaseThoothukudi, IN We are seeking a skilled and proactive Appian Support Engineer to join our team.In this role, you will be responsible for providing L2 / L3 support for Appian-based applications, ensuring high availa...Show moreLast updated: 9 days ago
- Promoted
System Administrator
MGT-COMMERCE GmbHThoothukudi, IN MGT-Commerce is a Berlin-based company founded in 2010 that specializes in providing managed cloud hosting services for Magento e-commerce shops on top of Amazon Web Services (AWS).As an AWS Advanc...Show moreLast updated: 30+ days ago
- Promoted
Technical Support Engineer
Alvaria CXThoothukudi, IN From the merger of two leaders in the.ASPECT Software and Noble Systems, comes.A new global force delivering leading edge.
We blend the agility of a start-up mentality with the stability of an estab...Show moreLast updated: 10 days ago
- Promoted
Senior System Administrator
TeamLogic IT - Renton & KentThoothukudi, IN This role requires working during PST business hours • (ONLY APPLY IF YOU CAN WORK DURING PST BUSINESS HOURS).About TeamLogic IT - Renton & Kent.
TeamLogic IT is a national provider of technology ser...Show moreLast updated: 22 days ago