Support Specialist II

Job Description

Responsibilities for the Support Specialist II

• Provide technical support to customers by researching and answering questions, troubleshooting problems, and optimizing software performance
• Provide outstanding customer service, including timely, concise, and accurate responses, and proactive customer issue management, while handling all customer requests in a professional, positive, and dignified manner
• Provide training and consultation
• Develop knowledge in other domain areas
• Begin working within additional service offerings (Live Chat, Concierge, Phone Line) and participating in NRR-based projects (LOE / SOW)
• Effectively communicate (verbal, listening, and written) with team, leadership, and customers
• Create a positive team environment with motivation and energy
• Gain and maintain the trust and confidence of team members by demonstrating integrity, accountability, and flexibility
• Utilize clearing house to process claims
• Work claims within a 24-hour time period
• Identify rejection trends and work towards reducing them for customers
• Work with managed care networks and insurance carriers to process claims
• Resolve moderate to high complexity / priority requests with consistent quality

Qualifications Of The Support Specialist II

Knowledge, Skills, And Abilities Of The Support Specialist II

Qualifacts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Skills Required

Customer Service, Troubleshooting