AI Content Partnerships Manager

This job is with Elsevier, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Role Summary

You will own the

end-to-end operational onboarding and life-cycle management of all third-party (3P) content partners

feeding Elsevier's AI products. Acting as the central orchestrator between partner organizations and our internal Product, Engineering, Legal and Finance teams, you will ensure content flows efficiently, contracts progress smoothly through internal processes, and stakeholders always know "where we are" against ingestion targets.

Scope note

Individual contributor (no direct reports)

Contract

negotiation

handled by Business Development; you shepherd agreements through Legal / Salesforce

Most partners are in North America and Europe; occasional business-hours overlap meetings required

Growth path may evolve toward

Product Manager

role

Key Responsibilities

Content Provider Management

Own day-to-day relationship and SLA adherence for ~100 live providers across journals, books and OA aggregators

Ensure compliance with internal standards and timelines

Coordinate monthly ingestion, QA sign-off and payment cycles via Salesforce and Finance

Continuous Improvement and Scale

Drive workflow optimization; reduce average onboarding time

Track and manage content ingestion and delivery pipelines

Proactively identify bottlenecks or operational inefficiencies

Investigate and works with appropriate internal teams and external partners to address and resolve issues

Lead rollout of automated contract flows and maintain playbooks for new partner types

Data and Reporting

Publish monthly Tableau dashboards on ingestion volume vs. targets, partner health and revenue share

Escalate risks early and maintain a transparent knowledge-base for internal stakeholders

Supports the creation of and maintenance of a centralized knowledge base to support stakeholder transparency and accountability

Required Qualifications

3 + yrs in content operations or partner enablement

within publishing

or SaaS

Proven

program-management

skills across functions

Working knowledge of

Salesforce or comparable CRM

workflows

Data fluency : can interpret dashboards (Tableau, Power BI) and spot anomalies

Strong

stakeholder communication and issue-resolution

abilities

Familiarity with

digital content licensing

concepts (rights, metadata, revenue share) a plus

Nice-to-Haves

Experience with AI-powered discovery, STM content, or open-access aggregation

Exposure to product development methodologies and software e.g. JIRA / Confluence

Working Environment

Location :

Remote or hybrid within North America or Europe time zones.

Travel : Reports to

Director of Product Management ; partners daily with Business Development, Engineering, Legal, and Finance.

Why Elsevier?

You'll sit at the heart of our strategy to transform trusted research content into AI-ready assets, enabling breakthrough discovery for millions of scientists worldwide. Your operational excellence will directly accelerate that mission.

Ready to streamline how the world's research enters the AI era?

Apply with your résumé and a brief note highlighting a process improvement you spearheaded in a prior role.

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