Client Success Manager - IT Solutions

Job Description : Key Account Manager – IT Services

Location : Noida

Experience : 4+ Years in Key Account Management, B2B IT Services

Reports To : Director – Sales

About the Role :

We are seeking a dynamic and strategic Key Account Manager (KAM) to join our client success and growth team. The ideal candidate will bring a proven track record in managing high-value enterprise accounts across industries such as Healthcare, FinTech, Insurance, Retail, and more. You will be the face of the company to our key accounts, ensuring their success, driving growth, and fostering long-term partnerships.

Key Responsibilities :

• Client Relationship Ownership : Build and nurture long-term strategic relationships with key stakeholders, including C-level executives.
• Revenue Growth : Drive YoY revenue growth by identifying and executing upsell and cross-sell opportunities across services (Digital Engineering, Cloud, Analytics, Mobility, DevOps).
• Strategic Account Planning : Create and maintain detailed account plans to align with customer goals and internal capabilities.
• Quarterly Business Reviews (QBRs) : Lead structured reviews focusing on delivery performance, satisfaction scores (CSAT), and innovation roadmaps.
• Program Delivery Oversight : Liaise with internal teams to ensure timely and quality delivery of solutions;

manage escalations effectively.

Required Skills & Experience :

Preferred Qualifications :

Why Join Us?