Customer Service Assistant

What You’ll Be Doing As the first point of contact for many of our customers, you’ll be responsible for ensuring every interaction is helpful, friendly, and fast. You’ll also support our team behind the scenes with admin and data-related tasks.

Customer Support Duties

Respond to customer emails promptly and professionally

Chat with customers via our live webchat system

Handle inquiries via Facebook and Instagram DMs

Provide product information, assist with orders, returns, and delivery questions

Admin & Data Entry Tasks

Enter and update customer data accurately

Assist with internal reports and general admin duties

Support marketing and sales teams with basic coordination tasks

What We’re Looking For

Great written English and communication skills

Friendly, patient, and solutions-focused attitude

Confident using a computer and switching between multiple platforms

Basic understanding of eCommerce or online shopping (bonus if you’ve used Shopify, Gmail, Meta Business Suite, or similar tools)

Previous experience in customer service or admin (preferred but not essential)

A genuine interest in sports or sporting goods is a big plus!

Why Work With WHACK?

Be part of a growing Aussie brand with a passionate team

Learn about eCommerce, customer experience, and the sports retail industry

Flexible hours and supportive work culture

Opportunity to grow your role as you gain experience