Process Engineer

Assess and optimize existing ITIL processes to enhance efficiency and automation potential.

Identify automation opportunities and work with relevant teams to implement process automation solutions .

Design and document nimble, scalable, and automation-ready workflows.

Collaborate with cross-functional teams, including IT Operations, Service Management, and Automation teams, to drive continuous improvement initiatives .

Ensure adherence to ITIL 4 best practices in service delivery and process design.

Use data-driven insights to recommend improvements and reduce operational bottlenecks .

Lead process governance and compliance initiatives while balancing flexibility and efficiency.

Conduct stakeholder training and knowledge sharing on automation-enabled processes.