Talent.com
This job offer is not available in your country.
Team Leader Collection

Team Leader Collection

White Forcebangalore, India
5 hours ago
Job description

Job description

  • Maintain the discipline of the team in terms of Login / Logout and Breaks.
  • Providing the detail information on the issues of customers related to Onboarding calls
  • Auditing the calls of the teammates and looking for areas of improvement on calls.
  • Giving the training to the new joinees as well as to the team in case it is required
  • Maintain the leave request of the team members as per the workload with a proper

tracking system.

  • Looking into the requirement of the headcount as per the load,so that we can hire the

    • staff accordingly.

  • Focusing on the Conversion percentage to bring it above the current percentage of 4%
  • Make sure that team is achieving the daily benchmark of 400-450 calls.
  • Make sure that the team is giving the detailed information to the customers as per the

    • guidelines given to them.

  • Make sure that the audit rating should go up on a monthly basis from the current rating
    • Create a job alert for this search

    Team Leader • bangalore, India