ServiceNow ITOM Implementation Specialist - AIOps

About the Role :

We are seeking an experienced and highly skilled ServiceNow ITOM Implementation Specialist to join our remote team. The ideal candidate will have at least 5 years of hands-on experience implementing and integrating ServiceNow ITOM modules, with deep technical knowledge of IT operations and enterprise architecture. You will be instrumental in translating business needs into scalable ITOM solutions, maintaining a healthy CMDB, and leveraging automation and AI / ML for proactive IT Responsibilities :

• Collaborate with business stakeholders, SMEs, and technical teams to gather and analyze functional and technical requirements through workshops, demos, and interviews.
• Translate business objectives into detailed design specifications and implementation plans.
• Prepare High-Level Designs (HLD) and Low-Level Designs (LLD) aligned with enterprise architecture.
• Document technical designs, configurations, workflows, and integrations for future reference and audit purposes.
• Configure and customize ServiceNow ITOM modules including :
• Alert Management and Alert Intelligence
• Incident Management integration with ITOM
• Operational Intelligence / Predictive AIOps
• Discovery and Service Mapping (horizontal and top-down)
• Build and maintain CMDB and asset foundation data models.
• Transform Maps
• Data Sources
• Import Sets
• Reconciliation Rules and Identification Rules
• Develop and maintain UI Actions, UI Policies, ACLs, and catalog items.
• Write and optimize client-side and server-side scripts using :
• JavaScript, Glide API, AngularJS, HTML, CSS, JSON, AJAX
• Create and maintain Business Rules, Script Includes, Scheduled Jobs, and Scripted REST APIs.
• Manage the application codebase, UI components, integrations, and ServiceNow update sets.
• Ensure adherence to ServiceNow best practices and coding standards.
• Participate in peer code reviews and deployment processes.
• Manage day-to-day BAU (Business As Usual) operational support and troubleshooting for ITOM-related issues.
• Monitor performance and health of ITOM components and integrations.
• Proactively identify areas for optimization and automation.
• Work closely with platform owners, infrastructure teams, architects, and third-party vendors to align solutions with enterprise IT strategy.
• Contribute to technology roadmaps, proof-of-concepts (POCs), and long-term strategic planning for ServiceNow Qualifications :
• Bachelors Degree in Computer Science, Information Technology, or related field (or equivalent practical experience).
• Minimum 5 years of hands-on experience with ServiceNow ITOM implementation, configuration, and customization.
• Strong understanding of CMDB design, Service Mapping, and discovery patterns.
• Proven expertise with :
• Event Management and Alert Correlation
• Operational Intelligence / AIOps
• Data Normalization and Reconciliation
• Experience in custom development using Angular, JavaScript, Glide Scripting, and REST APIs.
• Familiarity with CI / CD pipelines and ServiceNow DevOps integration (optional).

(ref : hirist.tech)