Cross Technology Managed Services Engineer (L2)

JOB DESCRIPTION

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

Big Fix L2

What you'll be doing

• Patch Management & Deployment : Deploying patches across endpoints and servers, troubleshooting deployment failures, and monitoring patch compliance.
• BigFix Client Management : Installing, configuring, and troubleshooting BigFix clients on endpoints, ensuring connectivity, and resolving communication issues.
• Fixlet & Baseline Management : Deploying Fixlets, Tasks, and Baselines for software installations and security updates, monitoring deployment failures, and troubleshooting.
• OS Deployment & Upgrade : Assisting in OS image deployment using BigFix OSD, deploying Windows 10 / 11 upgrades, and troubleshooting upgrade failures.
• Console Administration : Managing user roles and permissions in the BigFix Console, generating reports on system compliance and vulnerabilities.
• Troubleshooting & Issue Resolution : Resolving client-server communication issues, analyzing logs and error messages, and working with L3 teams for escalated issues.
• Compliance & Security Enforcement : Ensuring that systems comply with security policies and regulations, such as PCI.
• System Auditing : Performing regular system audits, including log monitoring, patch reviews, and system alert message reviews.
• Monitoring Systems : Creating and updating monitoring systems to provide early warnings of potential issues.
• Communication : Effectively communicating relevant systems-related information to the IT team and superiors.
• On-Call Support : May be required to provide after-hours on-call support.

Essential Skills :

Workplace type : On-site Working

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.