Senior Product Software Engineer - Java - Pune / Chennai

About the Role

We are hiring an experienced Senior Software Engineer to lead issue resolution in client-reported problems. This role demands a deep technical understanding of enterprise Java applications, excellent debugging skills, and a customer-first mindset. You will work across teams, mentor junior engineers, and provide patches and configuration-level fixes on a critical backend system.

Key Responsibilities

• Own and manage end-to-end resolution of high-priority and complex client issues.
• Investigate production issues using logs, database queries, and application tracing.
• Deliver fixes in the form of code patches, configuration updates, or data corrections.
• Write efficient, scalable, and testable code using Java, Groovy, Spring, and Hibernate.
• Modify or validate business rules in Drools as part of fix delivery.
• Optimize SQL queries and perform DB-level analysis for data inconsistencies.
• Work with Product, QA, and Engineering teams to reproduce and triage issues.
• Maintain excellent documentation in JIRA, Salesforce, and internal systems.
• Ensure all fixes are properly reviewed, tested, and meet client SLAs.
• Participate in root cause analysis sessions and help improve product stability.
• Provide technical guidance and mentoring to associate engineers.
• Contribute to continuous improvement of customer support processes and tools.

Required Skills