Operation Manager

Role Overview

As our Operations Manager, you'll take full ownership of day-to-day marketplace operations. You'll manage end-to-end shipping, logistics, customer service, and cross-functional coordination with urgency, accountability, and clarity. This is a hands-on, execution-focused role—not a back-office admin position.

Key Responsibilities

• Shipping & Fulfillment
• Coordinate domestic and international shipments via FedEx, ParcelPro, DHL, etc.
• Secure competitive logistics and insurance rates.
• Ensure timely pickup, authentication, and delivery of items.
• Customer Service Oversight
• Monitor and ensure prompt CS responses, including on weekends.
• Supervise CS team outputs and implement SOPs / templates for speed and consistency.
• Operational Execution
• Follow through all operations-related ClickUp tasks to closure.
• Proactively escalate issues and prevent delays or miscommunications.
• Work with cross-functional teams (product, QA, CS, logistics) to streamline flows.
• Process Ownership
• Suggest improvements, plug gaps, and lead the execution of process enhancements.
• Handle reporting, documentation, and basic vendor / account management (e.g., ParcelPro portals).

Requirements

What We Offer

Skills Required

Shipping Fulfillment, Customer Service Oversight, ClickUp, Zoho Vault