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▷ Only 24h Left : Client Partner

▷ Only 24h Left : Client Partner

Bits In GlassIndia
3 days ago
Job description

Title : Client Partner

Location : Pune

Job Title : Client Partner / Client Success Manager

Job Summary :

We are seeking an experienced Client Partner / Client Success Manager to drive business growth, foster strong client relationships, and ensure exceptional service delivery. The ideal candidate will have a proven track record in managing global clients, preferably in the IT services sector, with experience in GCC (Global Capability Center) environments.

Key Responsibilities :

  • Build and maintain strong relationships with key decision-makers (CXO, VP, Director levels) to understand client needs, address concerns, and identify opportunities for growth.
  • Identify and pursue opportunities to upsell and cross-sell services to existing clients, driving revenue growth and expansion.
  • Increase client engagement through regular interactions, meetings, and feedback sessions to ensure client satisfaction and loyalty.
  • Collaborate with Delivery Managers and HR teams to ensure internal teams are aligned with client needs, and performance metrics are met.
  • Work with technical teams to resolve client issues and incidents promptly, ensuring services are delivered according to agreed service definitions and SLAs.
  • Conduct thorough needs analysis to understand client requirements and develop tailored solutions to meet their needs.

Requirements :

  • 15 years of experience in IT services sector, with at least 8 years of experience in managing BFSI clients.
  • Experience working in Global Capability Centers (GCCs) is essential.
  • Experience in Enterprise SaaS solutions is preferred.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders.
  • Team Player : Strong team player with the ability to collaborate with cross-functional teams.

    • Company Description : Bits in Glass - India

  • Industry Leader :
  • Bits in Glass(BIG) has been in business for more than 20 years. In 2021 Bits in Glass joined hands with Crochet Technologies, forming a larger organization under the Bits In Glass brand to better serve customers across the globe.
  • Offices across three locations in India : Pune, Hyderabad & Chandigarh.
  • Specialized Pega partner since 2017, delivering Pega solutions with deep industry expertise and experience.
  • Proudly ranked among the top 30 Pega partners, Bits In Glass has been one of the very few sponsors of the annual PegaWorld event.
  • Elite Appian partner since 2008, delivering Appian solutions with deep industry expertise and experience.
  • Operating in the United States, Canada, United Kingdom, and India.
  • Dedicated global Pega CoE to support our customers and internal dev teams.
  • Employee Benefits :
  • Career Growth : Opportunities for career advancement and professional development.
  • Challenging Projects : Work on innovative, cutting-edge projects that make a global impact.
  • Global Exposure : Collaborate with international teams and clients to broaden your professional network.
  • Flexible Work Arrangements : Support for work-life balance through flexible working conditions.
  • Comprehensive Benefits : Competitive compensation packages and comprehensive benefits including health insurance, and paid time off.
  • Learning Opportunities- Great opportunity to upskill yourself and work on new technologies like AI-enabled Pega solutions, Data engineering, Integration, cloud migration etc.
  • Company Culture :
  • Collaborative Environment : Emphasizes teamwork, innovation, and knowledge sharing.
  • Inclusive Workplace : Values diversity and fosters an inclusive environment where all ideas are respected.
  • Continuous Learning : Encourages professional development through ongoing learning opportunities and certifications.
  • Core Values :
  • Integrity : Commitment to ethical practices and transparency in all business dealings.
  • Excellence : Strive for the highest standards in everything we do.
  • Client-Centric Approach : Focus on delivering the best solutions tailored to client needs.
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    Only 24H Left Client • India