User Experience Manager

Company : Hoora Technologies

Location : Nagpur (In-office)

Reports to : Head of Product / Head of Marketing

Salary Range : ₹4–8 LPA

Employment Type : Full-time

Job Mission

You will play a critical role in analyzing user behavior, digital marketing performance, product funnels, and business metrics. Your mission is to combine user research, business research, business analytics, and marketing analytics to identify drop-offs, improve NPS, drive retention, and reduce churn. You will convert data and insights into clear recommendations that enhance user experience and fuel growth across Hoora’s consumer journey.

Key Responsibilities

1. User Journey, Research & Experience Analysis

• Conduct both quantitative and qualitative user research to understand behavior, motivations, pain points, and drop-offs.
• Analyze web and app user journeys to identify friction in booking, engagement, repeat usage, and churn.
• Collaborate with Product / UX teams to recommend improvements based on real user insights.

2. Business Research & Growth Insights

3. Digital Marketing & Performance Analytics

4. NPS Ownership, Retention & Churn Reduction

5. Data Analysis, Reporting & Dashboards

6. Experimentation & A / B Testing

Ideal Candidate Profile

Experience

Skills & Tools

Soft Skills

Working Hours :

Monday to Saturday (6 days) – 10 : 00 AM to 7 : 00 PM