Senior SRE

Role Introduction

We're looking for a Senior SRE Automation Engineer to lead and drive automation across the operations lifecycle. The ideal candidate will be responsible for identifying and implementing automation opportunities to reduce manual intervention, minimise service tickets, and enable self-service capabilities.

What You Will Do

Key Responsibilities

• Design and implement automation pipelines to eliminate manual operational tasks and improve service efficiency.
• Automate all manual patching activity
• Integrate AI / ML-based tools for incident detection, root cause analysis, and automated remediation to enhance platform resilience.
• Build and maintain self-healing scripts and workflows using Infrastructure-as-Code (IaC) and event-driven automation frameworks.
• Analyze recurring incidents to identify patterns and opportunities for automation and optimization.
• Identify and automate standard operating procedures and repetitive day-to-day tasks to reduce ticket volume and manual intervention.
• Lead service improvement initiatives through automation to improve overall team performance and customer satisfaction.
• Own and continuously improve observability and alerting strategies to support proactive operations.
• Effectively communicate with users to build trust and drive timely resolution of issues within SLA.
• Collaborate with cross-functional teams to resolve complex problems and align on operational goals.
• Handle escalations and critical incidents in a fast-paced environment with clear communication and swift action.
• Mentor junior engineers, fostering a DevOps-first culture and encouraging skill development.
• Demonstrate strong analytical and troubleshooting skills, including real-time issue identification and resolution in live environments.
• Maintain thorough and accurate documentation of automation implementations, including known gaps and future opportunities.

What You Will Have

Required Skills & Experience

What We Do For You

Who We Are

OneAdvanced is one of the UK's largest providers of business software and services serving 20,000+ global customers with an annual turnover of £330M+. We manage 1.5 million 111 calls per month, support over 2 million Further Education learners across the UK, handle over 10 million wills, and so much more. Our mission is to power the world of work and, as you can see, our software underpins some of the UK's most critical sectors.

We invest in our brilliant people. They are at the heart of our success as we strive to be a diverse, inclusive and engaging place to work that not only powers the world of work, but empowers the growth, ambitions and talent of our people.

To learn more about working at OneAdvanced please click here

Skills Required

Certifications in cloud platforms or DevOps tools, Automation experience