MUST have experience in multiple core competency practices for Infrastructure Services :
- Route / Switch / SDWAN (Network)
- Unified Communications (UC / UCCE / VOICE / VoIP)
- Wireless / Mobility (WiFi)
- Data Center
- Security
- Automation
- Cloud (AWS / Azure)
- End User Computing (EUC)
Essential Functions
Provide leadership to the WWT engineering team both internal and contractorProvide staffing and utilization management for Professional Services engagementsPerform capacity planning for the pipeline of engineering engagementsCoach and mentor engineering staff on Professional Services best practicesServe as the engineering management escalation path to customersBuild, maintain, and utilize subcontract relationshipsComplete performance evaluations for engineering personnelEnsure compliance with WWTs Delivery MethodologyEvaluate processes and recommend changes to drive higher quality and profitabilityProvide leadership to the WWT engineering team both internal and contractorProvide staffing and utilization management for Professional Services engagementsKnowledge, Skills, And Abilities
Excels at addressing interpersonal challenges, mediating, and helping come to a collective understandingAble to flex between management styles to accommodate individual employee needsDemonstrate deep caring for people and their professional developmentBe an ambassador of our culture and model behavior that exemplifies our Core ValuesWork location is Bengaluru, India
Skills Required
Data Center, Security, Automation