Technical Support Specialist

Direct Hire

Location : Will be onsite in Mumbai 5x a week

Salary : up to 14 LPA

• Need immediate joiners with 30 day notice or less

Job Profile Summary :

The Technical Support Specialist is responsible for onsite and remote technical support to end-users, troubleshoot hardware and software issues, and ensure smooth IT operations within the organization.

Job Responsibilities :

Provide technical support to end-users via phone, email, and in-person.

Diagnose and resolve hardware, software, and network issues.

Install, configure, and maintain computer systems, printers, and other peripherals.

Assist with the setup and deployment of new starters and equipment.

Maintain accurate records of issues and resolutions in the help desk ticketing system.

Collaborate with other IT team members to resolve complex issues.

Educate users on basic IT practices and troubleshooting techniques.

Ensure compliance with company IT policies and procedures.

Travel to other offices within the organization to provide onsite support as needed.

Coordinate with local IT teams to ensure consistent support across all locations.

Work Experience and Education :

Bachelor’s degree in computer science or a related field with 5 years of related experience.

Licenses & Certifications : CompTIA A+ Certification is preferred.

Strong knowledge of Windows and Microsoft Suite.

Familiarity with remote desktop applications and support desk software.

Excellent problem-solving and communication skills.

Ability to work independently and as part of a team.

Strong organizational skills and attention to detail.