Principal Specialist, SVC Contract & WTY
ConfidentialBengaluru / Bangalore30+ days ago
Job descriptionResponsible for reviewing and approving Engine event claims to ensure proper coverage while representing many different organizations. Prioritize, track and push claims, concessions etc through all stages of approval process, expediting as necessary. Customer (internal and external) point of contact for technical, logistical and commercial issues for warrantable engine events. Understand PWC commercial aspects concerning customer prior decision making i.e., customer financial situation (credit, sales, outstanding invoices) PpH contract, engine commercial programs, technical issues and customer agreements. Provides disposition of planned / unplanned events in order to issue proper disposition on engine and part claims. Ensures customer centric KPIs are met. Promote reporting automation, self-serve analytics consumption and the culture of analytics-driven decision-making. Comply with the EHS Policy and applicable regulatory and company EHS rules and requirements. Comply with Global Trade requirements (export controls).
Qualification and Skills :
- A University Degree or equivalent experience and minimum 5 years of prior relevant experience, or an Advanced Degree in a related field and minimum 3 years experience.
- Related field are Business Administration, Aerospace, Engineering or the like.
- Strong interpersonal communication skills in English
- Flexibility in working hours
- Able to interpret and understand the Engine Maintenance Manuals (EMMs), Service Bulletins (SBs), Illustrated Part Catalogs (IPCs) and Commercial contracts
- Passion for data-driven decision making and analytics.
- A team player, leading by example.
- Comfortable with talking to customers on the phone.
- High level of curiosity to identify and create new business opportunities in untapped areas.
- Experience with SAP and Microsoft softwares, CRM, PWC Customer Portal (My PWC Power), Enovia (PLM), SharePoint, FIORI.
Skills Required
Data Analytics, Sap, Plm, Customer Support
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Contract Specialist • Bengaluru / Bangalore
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